Privacy Policy

01. Overview

This Privacy Policy describes how Tannoir ("we", "us", or "our") collects, uses, and shares your personal information when you visit tannoir.com (the "Site"), submit a trade inquiry, or otherwise interact with our services. Our business operates primarily on a business-to-business (B2B) basis, serving boutiques, retailers, and stockists.

02. Information We Collect

We collect information that you provide to us directly, as well as information collected automatically when you visit our Site.

• Trade InquiriesWhen you request trade access, we collect your name, email address, business name, location, and any additional details you provide to help us assess the stockist fit.
• CommunicationsInformation you provide when you contact us directly via email (hello@tannoir.com) or social media.
• Trade desk (AI assistant)If you use the on-site Trade desk, we process the messages you send to answer wholesale questions and guide stockist applications. We do not use the chat as a substitute for the trade application form. Conversations may be processed by our AI infrastructure providers solely to generate responses.
• Automated Tracking & CookiesWe use cookies, pixels, and similar technologies to track visitor activity. This includes the Meta Pixel, which collects data regarding your interactions with our Site to help us measure ad performance and build custom audiences for our advertising campaigns on Meta platforms (Facebook and Instagram).
• AnalyticsWe use analytics tools to understand how visitors interact with our Site, collecting non-personally identifiable metrics such as page views and geographic region to improve our online presence.

03. How We Use Your Information

We use the collected information for the following purposes:

• To evaluate and process trade access requests and establish wholesale partnerships.
• To communicate with you, including sending trade terms, lookbooks, and responding to inquiries.
• To power the Trade desk AI assistant for wholesale questions and stockist guidance.
• To deliver targeted advertising to you on third-party platforms, such as Meta, and to measure the effectiveness of our campaigns.
• To improve our Site, analyze trends, and enhance the overall user experience.
• To comply with legal obligations and enforce our terms of service.

04. Sharing Your Information

We do not sell your personal information to third parties. We may share your information with trusted service providers who assist us in operating our Site and conducting our business. This includes advertising partners like Meta (Facebook/Instagram) to serve relevant B2B advertisements, and our hosting and analytics providers. We may also share information to comply with applicable laws and regulations, or to protect our rights.

05. Meta Ads & Opting Out

We use the Meta Pixel to run targeted ad campaigns and track conversions. Third parties, including Meta, may use cookies, web beacons, and other storage technologies to collect or receive information from our Site and elsewhere on the internet, and use that information to provide measurement services and target ads. You can opt out of the collection and use of information for ad targeting by adjusting your ad preferences within your Facebook or Instagram account settings, or by visiting the Digital Advertising Alliance's opt-out page.

06. Data Retention & Security

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. We implement reasonable security measures to protect your personal information from unauthorized access, alteration, or disclosure.

07. Your Rights

Depending on your location, you may have the right to access, correct, update, or request deletion of your personal information. If you wish to exercise these rights, or if you wish to withdraw your consent for us to process your data, please contact us using the details below.

08. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
hello@tannoir.com